Terms & conditions
These Terms and Conditions apply to all transactions between us (New Lanark Trading Ltd) and yourself (The Customer). They do not affect your statutory rights. Please read them carefully.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.
These Terms and Conditions are governed by Scottish law and are subject to the non-exclusive jurisdiction of the Scottish courts. We do not accept amendments to these Terms and Conditions.
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
A contract will be entered into once an order has been marked as "dispatched". Customers can track the progress of an order by logging in to the "My Account" section of the website.
We reserve the right to cancel an order which we feel may pose a risk of fraud. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order.
On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.
Your order is sent directly to our secure system for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day providing the goods are in stock. During busy periods we offer no guarantee on dispatch times and delivery times.
You can track the progress of your order at any time by logging in to "My Account" from the Home page on this website.
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. The colours of yarn shown on our website are for guidance only. They should be viewed along with the descriptive colour names given for each shade. We do our best to ensure that our images are accurate reproductions of our yarn. The settings of your monitor (brightness, contrast, colour settings, etc) may influence the way the images appear on screen. If the exact shade of the yarn is important, we recommend you buy a shade card so that you can see the yarn itself in lighting conditions of your choice before you order. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
Order Cancellation Period
Customers may withdraw their order prior to the order being marked as "dispatched". Customers can track the progress of an order by logging in to the "My Account" section of the website. Customers may withdraw an order by emailing firstname.lastname@example.org or by completing our online "Contact Us" form with the relevant order information and a clear statement of their intention to withdraw the order. Alternatively, customers may download and complete our "Cancellation Form" before emailing it back to us at email@example.com.
Customers may cancel an order up to 14 days after receipt of delivery of the goods. Customers may cancel an order by emailing
firstname.lastname@example.org or by completing our online "Contact Us"
form with the relevant order information and a clear statement of their
intention to cancel the order. Alternatively, customers may download
and complete our "Cancellation Form" before emailing it back to us at
email@example.com. Customers must return the goods in "as new" condition within 14 days of notifying New Lanark Trading Ltd of their intention to cancel the order and a refund will be processed as soon as possible thereafter, but no later than 14 days after receipt of return delivery. Goods must be returned to New Lanark Trading Ltd, Mill 3, New Lanark Mills, New Lanark, ML11 9DB. The cost of returning the goods is the responsibility of the customer. We suggest for your own protection that you use registered post. The original dispatch note should be returned with the goods to ensure speedy processing. New Lanark Trading Ltd retains the right to deduct an amount from the reimbursement if the value of the returned goods has been diminished due to the customer handling them beyond what is necessary to establish their nature, characteristics and function.
These Terms and Conditions of Sale shall be governed by the laws of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
All orders are subject to the current rate of VAT.
New Lanark Trading Ltd is registered in Scotland (No. 47195). It is a subsidiary of New Lanark Trust.
Registered Office: Mill Three, New Lanark Mills, Lanark ML11 9DB.
Vat No. 481356243
New Lanark Trust is a Scottish Charity No.SC008552
Tel +44(0)1555 661345
Fax. +44 (0)1555 665738